what causes a computer to not be able to find internet when there is wifi

Troubleshooting network bug in Windows

If you tin't get electronic mail, browse the web, or stream music, chances are you're not connected to your network and can't get onto the net. To set up the problem, here are some things you can try.

Things to try first

Try these things first to assist you prepare or narrow down the connection problem.

• Brand sure Wi‑Fi is turned on. Select the "No internet connection" icon on the correct side of the taskbar, and brand sure Wi-Fi is turned on. If it isn't, select it to plow information technology on. Besides, brand sureAirplane style is turned off.

• Select Manage Wi-Fi connections (>) on the Wi-Fi quick setting, run across if a Wi-Fi network you lot recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it saysConnected underneath the network name, selectDisconnect, wait a moment, and then selectConnect again.

• Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers circulate at two unlike network frequency bands: 2.4 GHz and 5 GHz. These will announced equally separate networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.iv GHz network and a 5 GHz network, try connecting to the other network. To larn more than about the differences between 2.four GHz networks and 5 GHz networks, cheque out Wi-Fi problems and your domicile layout.

• Brand sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator lite commonly shows when it's on.)

• Run the Network troubleshooter. The Network troubleshooter can assist diagnose and ready mutual connexion problems.

To run the Network troubleshooter

1. Select theStart push button, then type settings. SelectSettings>System > Troubleshoot > Other troubleshooters.

2. UnderOther, selectNetwork Adapter > Run.

3. Follow the steps in the troubleshooter and come across if that fixes the problem.

• Restart your modem and wireless router. This helps create a new connection to your net service provider (Internet access provider).

  When yous do this, everyone that is connected to your Wi-Fi network volition be temporarily asunder. The steps you have to restart your modem and router can vary, but here are the general steps.

Note:If you have a cablevision modem/Wi-Fi router combo device, yous just need to follow the steps for the single device.

1. Unplug the power cable for the router from the ability source.

2. Unplug the power cable for the modem from the power source.

   Some modems have a backup battery. If yous unplug the modem and lights stay on, remove the battery from the modem.

3. Wait at least 30 seconds or so.

   If you had to remove the battery from the modem, put it dorsum in.

4. Plug the modem back into the ability source. The lights on the modem will blink. Wait for them to stop blinking.

5. Plug your router back into the power source.

   Wait a few minutes for the modem and router to fully power on. You tin can usually tell when they're ready by looking at the status lights on the 2 devices.

6. On your PC, try to connect again.

Connexion issues tin be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet service provider (ISP). Try the following steps to help narrow down the source of the problem.

1. If the "Wi-Fi connected" icon  appears on the right side of the taskbar, visit a different website. If the website opens, in that location might be a trouble with the specific website. If you can't connect to another website, go to the side by side footstep.

2. On another laptop or phone, effort to connect to the same network. If yous tin connect, the source of the trouble is likely due to your device—go to the section Network troubleshooting on your device. If you can't connect to the network on any device, continue to the side by side step.

3. Bank check to see if there is a problem with the connection to your Wi-Fi router. Practise this by using a ping test.

   1. Select Search on the taskbar, typeCommand prompt. TheCommand Prompt push will appear. To the right of it, selectRun as administrator >Yes.

   2. At the command prompt, typeipconfig, then selectEnter. Look for the name of your Wi-Fi network within the results, and and so find the IP address listed next toDefault gateway for that Wi-Fi network.  Write down that address if you need to.For case:  192.168.1.1

   3. At the prompt, typeping <DefaultGateway> and then selectEnter.For example, blazonping 192.168.i.1 and selectEnter. The results should be something like this:

• Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

• Respond from 192.168.1.i: bytes=32 time=5ms TTL=64

• Reply from 192.168.ane.1: bytes=32 time=5ms TTL=64

• Reply from 192.168.1.i: bytes=32 fourth dimension=5ms TTL=64

• Ping statistics for 192.168.one.1: Packets: Sent = iv, Received = 4, Lost = 0 (0% loss), Gauge circular trip times in milli-seconds:  Minimum = 4ms, Maximum = 5ms, Average = 4ms

If you see results similar this and are getting a reply, then you have a connection to your Wi-Fi router, so there might be a trouble with your modem or Internet access provider. Contact your Isp or check online on another device (if you tin) to see if there'due south a service outage.

If the results of the ping exam indicate that y'all are not getting a reply from the router, try connecting your PC directly to your modem past using an Ethernet cable (if y'all can). If you can connect to the internet using an Ethernet cablevision, it confirms the connection trouble is due to the Wi-Fi router. Make sure you've installed the latest firmware and see the documentation for your router.

Run network commands

Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:

1. Select Search on the taskbar, blazonCommand prompt. TheCommand Prompt push will appear. To the right of it, selectRun as ambassador>Yeah.

2. At the command prompt, run the following commands in the listed order, so check to see if that fixes your connection problem:

   • Typenetsh winsock reset and select Enter.

   • Typenetsh int ip reset and selectEnter.

   • Typeipconfig /release and selectEnter.

   • Typeipconfig /renew and selectEnter.

   • Typeipconfig /flushdns and selectEnter.

Uninstall the network adapter driver and restart

If the previous steps didn't work, try to uninstall the network adapter commuter, and then restart your computer. Windows will automatically install the latest driver. Consider this approach if your network connexion stopped working properly later on a contempo update.

Before uninstalling, brand certain y'all have drivers bachelor as a backup. Visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC can't connect to the internet, yous'll demand to download a driver on a unlike PC and save it to a USB wink drive so yous can install the commuter on your PC. Yous'll need to know the PC manufacturer and model proper noun or number.

1. Select Search on the taskbar, typeDevice Manager, and then selectDevice Managing director from the list of results.

2. ExpandNetwork adapters, and locate the network adapter for your device.

3. Select the network adapter, printing and hold (or right-click), and then selectUninstall device > theTry to remove the driver for this device cheque box >Uninstall.

4. After uninstalling the driver, select theKickoffpush button >Power  >Restart.

Afterward your PC restarts, Windows will automatically look for and install the network adapter driver. Cheque to see if that fixes your connexion problem. If Windows doesn't automatically install a driver, try to install the fill-in driver y'all saved before uninstalling.

Check if your network adapter is compatible with the latest Windows Update

If you lost your network connection immediately after upgrading to or updating Windows xi, information technology'due south possible that the current commuter for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

1. Select theCommencement  button, and so enter settings. SelectSettings> Windows Update>Update history> Uninstall updates.

2. Select the most recent update, then selectUninstall.

If uninstalling the most contempo update restores your network connection, check to meet if an updated driver is available:

1. Select Search on the taskbar, typeDevice Manager, and so selectDevice Manager from the list of results.

2. ExpandNetwork adapters, and locate the network adapter for your device.

3. Select the network adapter, press and hold (or right-click), and then selectUpdate driver > Search automatically for updated driver software, so follow the instructions.

4. After installing the updated commuter, select theStartbutton >Power> Restart if you're asked to restart, and see if that fixes the connection issue.

If Windows can't discover a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from there. You'll need to know the PC manufacturer and model name or number.

Practise one of the following:

• If you lot couldn't download and install a newer network adapter driver, hide the update that's causing you to lose your network connexion. To larn how to hide updates, run across Hide Windows Updates or driver updates.

• If yous could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select theShowtime button, then enter settings. SelectSettings>Windows Update > Check for updates.

Use network reset

Using network reset should exist the final step you try. Consider using it if the steps in a higher place don't help to get y'all connected.

This tin assist solve connection bug you might have subsequently upgrading from Windows 10 to Windows 11. It tin can besides help to set the trouble where you can connect to the internet, but can't connect to shared network drives. Network reset removes whatever network adapters you have installed and the settings for them. After your PC restarts, whatever network adapters are reinstalled, and the settings for them are set to the defaults.

1. Select theStart push button, and then enter settings. SelectSettings>Network & internet  >Advanced network settings > Network reset.
   Open Network & Cyberspace Status settings

2. On theNetwork reset screen, selectReset now >Yes to ostend.

Wait for your PC to restart, and run into if that fixes the problem.

Notes:

• Later on using network reset, you might need to reinstall and prepare other networking software you might be using, such equally VPN client software or virtual switches from Hyper‑V (if you're using that or other network virtualization software).

• Network reset might fix each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure. However, if your PC is used for file or printer sharing, you'll need to make your PC discoverable again by setting it to use a private network profile. To do this, select theCommencement button, so enter settings. SelectSettings>Network & internet >Wi-Fi. On theWi-Fi screen, selectManage known networks > the network connection yous want to change. UnderNetwork profile type, selectPrivate.

Check your Wi-Fi settings

Wi-Fi adapter manufacturers might have different avant-garde settings you can change based on your network environment or connection preferences.

Check the Wireless Style setting for your network adapter and make sure it matches the capabilities of the network yous're trying to connect to. If information technology doesn't match, you won't be able to connect, and the network might not announced in the listing of available networks. The Wireless Mode will often be fix to Auto or something similar by default, which enables connectedness for every kind of network that'southward supported.

To find the wireless mode setting

1. In Device Manager, selectNetwork adapters, and then double-click the network adapter proper noun.

2. Select theAdvanced tab and look for aWireless Mode setting. Make certain it's set to the mode your network is using.

Wi-Fi profile settings

Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network. These settings include the network security blazon, key, network proper name (SSID), and and so on. If you tin can't connect to a Wi-Fi network that you could connect to before, information technology's possible that the network settings might take changed or the profile is corrupted.

To prepare this, remove (or "forget") the network connection, then reconnect to the network. When yous forget a network connection, it removes the Wi-Fi network profile from your PC.

To forget a network

1. Select theStart button, and so enter settings. SelectSettings>Network & internet.

2. SelectWi-Fi, then selectManage known networks.

3. Select the network yous want to forget, then selectForget.

Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the network to renew the network connection.

Check your dwelling layout

Your Wi-Fi network might exist affected by the network'southward frequency band, channel congestion, and/or signal strength.  For more info, see Wi-Fi bug and your domicile layout.

Cheque for boosted symptoms for the "No internet connection" icon.

There may be additional troubleshooting steps you tin effort, depending on which symptoms you're having. To view these steps, check out Wi-Fi connection icons and what they mean.

Related topics

• Setting upward a wireless network

• How to notice your wireless network password

• Clarify the wireless network report

• Wi-Fi tools and apps

• Make a Wi-Fi network public or private in Windows

Things to effort outset

Try these things kickoff to help you gear up or narrow down the connexion trouble.

• Make sure Wi‑Fi is turned on. Select the "No internet connection" icon on the right side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to turn it on. Also, brand sure Plane mode is turned off.

  

• Later on, see if a Wi-Fi network you recognize and trust appears in the listing of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it says Connected underneath the network proper noun, select Disconnect, expect a moment, and then select Connect over again.

• Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands:  2.4 GHz and five GHz. These volition announced as separate networks in the listing of bachelor Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a five GHz network, try connecting to the other network. To acquire more about the differences between 2.four GHz networks and 5 GHz networks, bank check out Wi-Fi problems and your home layout.

• Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator low-cal usually shows when information technology's on.)

• Run the Network troubleshooter. The Network troubleshooter can assist diagnose and set up mutual connexion problems.

To run the Network troubleshooter

1. Select the Start button >Settings > Network & Internet > Status.
   Open Network & Internet Status settings

2. Under Change your network settings, select Network troubleshooter.

3. Follow the steps in the troubleshooter, and see if that fixes the problem.

• Restart your modem and wireless router. This helps create a new connection to your internet service provider (Internet service provider).

  
  When you do this, everyone that is connected to your Wi-Fi network volition be temporarily disconnected. The steps y'all take to restart your modem and router tin can vary, but here are the full general steps. (Annotation: If you have a cablevision modem/Wi-Fi router philharmonic device, you only need to follow the steps for the unmarried device.)

  1. Unplug the power cable for the router from the ability source.

  2. Unplug the ability cablevision for the modem from the power source.

     Some modems have a backup battery. If you unplug the modem and lights stay on, remove the battery from the modem.

  3. Expect at to the lowest degree thirty seconds or then.

     If yous had to remove the battery from the modem, put it back in.

  4. Plug the modem back into the ability source. The lights on the modem will glimmer. Wait for them to cease blinking.

  5. Plug your router back into the power source.

     Wait a few minutes for the modem and router to fully power on. You tin usually tell when they're set by looking at the status lights on the two devices.

  6. On your PC, try to connect over again.

Connection issues can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (ISP). Try the following steps to assist narrow downward the source of the problem.

1. If the "Wi-Fi connected" icon  appears on the right side of the taskbar, visit a unlike website. If the website opens, there might be a problem with the specific website. If y'all can't connect to another website, get to the next step.

2. On another laptop or phone, try to connect to the aforementioned network. If you can connect, the source of the problem is likely due to your device—go to the section Network troubleshooting on your device. If you can't connect to the network on any device, continue to the adjacent step.

3. Bank check to see if in that location is a problem with the connection to your Wi-Fi router.  Do this by using a ping test.

   1. In the search box on the taskbar, type Control prompt. The Control Prompt button will appear. To the right of it, select Run equally administrator > Yep.

   2. At the command prompt, type ipconfig, and so select Enter. Await for the proper name of your Wi-Fi network inside the results, and then find the IP accost listed next to Default gateway for that Wi-Fi network.  Write down that address if you lot need to. For example:  192.168.1.i

   3. At the prompt, type ping <DefaultGateway> and and then select Enter. For example, type ping 192.168.i.i and select Enter. The results should exist something like this:

• Reply from 192.168.1.i: bytes=32 time=5ms TTL=64

• Reply from 192.168.1.one: bytes=32 time=5ms TTL=64

• Respond from 192.168.1.1: bytes=32 time=5ms TTL=64

• Respond from 192.168.1.1: bytes=32 time=5ms TTL=64

• Ping statistics for 192.168.1.ane: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate circular trip times in milli-seconds:  Minimum = 4ms, Maximum = 5ms, Boilerplate = 4ms

If you lot see results like this and are getting a answer, then you take a connexion to your Wi-Fi router, so at that place might exist a problem with your modem or Internet access provider. Contact your ISP or cheque online on some other device (if you lot tin) to encounter if there'due south a service outage.

If the results of the ping exam indicate that y'all are not getting a answer from the router, try connecting your PC directly to your modem by using an Ethernet cable (if y'all tin can). If you tin connect to the internet using an Ethernet cable, it confirms the connectedness problem is due to the Wi-Fi router. Make sure you've installed the latest firmware and see the documentation for your router.

Run network commands

Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and affluent and reset the DNS client resolver enshroud:

1. In the search box on the taskbar, type Command prompt. The Control Prompt button volition appear. To the right of information technology, select Run equally ambassador > Yep.

2. At the command prompt, run the following commands in the listed social club, and so bank check to run across if that fixes your connectedness problem:

   • Type netsh winsock reset and select Enter.

   • Type netsh int ip reset and select Enter.

   • Type ipconfig /release and select Enter.

   • Type ipconfig /renew and select Enter.

   • Type ipconfig /flushdns and select Enter.

Uninstall the network adapter driver and restart

If the previous steps didn't piece of work, endeavor to uninstall the network adapter driver, so restart your computer. Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly subsequently a recent update.

Before uninstalling, brand certain you have drivers available as a backup. Visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC tin't connect to the net, you'll demand to download a commuter on a different PC and save it to a USB flash bulldoze so yous can install the driver on your PC. Y'all'll demand to know the PC manufacturer and model name or number.

1. In the search box on the taskbar, type Device Manager, then select Device Manager from the list of results.

2. Expand Network adapters, and locate the network adapter for your device.

3. Select the network adapter, printing and hold (or right-click), and and so selectUninstall device > theAttempt to remove the driver software for this device check box >Uninstall.

4. After uninstalling the commuter, select the Start button > Power > Restart.

   After your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection trouble. If Windows doesn't automatically install a driver, effort to install the backup driver yous saved before uninstalling.

Check if your network adapter is compatible with the latest Windows Update

If you lost your network connection immediately later on upgrading or updating Windows 10, it's possible that the current commuter for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

1. Select the Showtime button, then select Settings  > Update & Security > Windows Update > View update history > Uninstall updates.

2. Select the most contempo update, so select Uninstall.

If uninstalling the most recent update restores your network connection, check to run across if an updated driver is bachelor:

1. In the search box on the taskbar, type Device Manager, and and so select Device Manager from the list of results.

2. Expand Network adapters, and locate the network adapter for your device.

3. Select the network adapter, select Update driver > Search automatically for updated driver software, and then follow the instructions.

4. After installing the updated driver, select the Start push > Power > Restart if you're asked to restart, and see if that fixes the connection upshot.

If Windows can't discover a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from there. You'll demand to know the PC manufacturer and model name or number.

Do one of the following:

• If y'all couldn't download and install a newer network adapter driver, hide the update that's causing you to lose your network connectedness. To learn how to hide updates, see Hide Windows Updates or driver updates.

• If you could successfully install updated drivers for your network adapter, and so reinstall the latest updates. To practice this, select the First push button, then select Settings  > Update & Security > Windows Update > Check for updates.

Use network reset

Using network reset should be the last step you lot try. Consider using it if the steps higher up don't help to get y'all continued.

This can help solve connection problems yous might have later upgrading from a previous version of Windows to Windows x. It tin can as well help to fix the problem where yous tin connect to the internet, merely tin't connect to shared network drives. Network reset removes whatever network adapters yous accept installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.

Note:To use network reset, your PC must exist running Windows ten Version 1607 or after. To encounter which version of Windows 10 your device is currently running, select the Kickoff button, and then select Settings > Arrangement > Nearly.

1. Select the Get-go button, then select Settings  > Network & Cyberspace > Status > Network reset.
   Open Network & Net Condition settings

2. On the Network reset screen, select Reset at present > Yeah to ostend.

   Expect for your PC to restart, and come across if that fixes the problem.

Notes:

• After using network reset, you might need to reinstall and set up other networking software you might be using, such as VPN client software or virtual switches from Hyper‑V (if you're using that or other network virtualization software).

• Network reset might fix each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure. Withal, if your PC is used for file or printer sharing, you'll demand to make your PC discoverable once more by setting information technology to employ a individual network profile. To do this, select the Offset push button, so select Settings > Network & Internet > Wi-Fi . On the Wi-Fi screen, select Manage known networks > the network connection you desire to change > Properties. Under Network profile, selectIndividual.

Check your Wi-Fi settings

Wi-Fi adapter manufacturers might accept different avant-garde settings you lot can change based on your network environment or connection preferences.

Check the Wireless Manner setting for your network adapter and make sure it matches the capabilities of the network you lot're trying to connect to. If it doesn't match, y'all won't be able to connect, and the network might not appear in the list of available networks. The Wireless Mode volition often exist set to Motorcar or something similar by default, which enables connection for every kind of network that'southward supported.

To find the wireless mode setting

1. In Device Manager, select Network adapters, then double-click the network adapter name.

2. Select the Advanced tab and await for a Wireless Mode setting. Make certain information technology's prepare to the mode your network is using.

Wi-Fi profile settings

Windows uses the Wi-Fi contour to relieve the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, key, network proper noun (SSID), and so on. If you lot can't connect to a Wi-Fi network that you could connect to before, it's possible that the network settings might take inverse or the profile is corrupted.

To fix this, remove (or "forget") the network connection, then reconnect to the network. When you forget a network connectedness, it removes the Wi-Fi network profile from your PC.

To forget a network

1. Select the Wi-Fi network  icon on the correct side of the taskbar, and so select Network & Net settings.

2. Select Wi-Fi , and then select Manage known networks.

3. Select the network you want to forget, and so select Forget.

Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the desired network to renew the network connection.

Check your home layout

Your Wi-Fi network might be affected by the network's frequency band, channel congestion, and/or point strength.  For more than info, see Wi-Fi problems and your home layout.

Check for boosted symptoms for the "No internet connection" icon

At that place may exist boosted troubleshooting steps you tin can endeavour, depending on which symptoms you're having. To view these steps, cheque out Wi-Fi connection icons and what they mean.

Related topics

• Setting upwardly a wireless network

• How to find your wireless network password

• Analyze the wireless network report

• Wi-Fi tools and apps

• Make a Wi-Fi network public or private in Windows 10

• Make certain Wi-Fi is turned on.

  1. Swipe in from the correct border of the screen, selectSettings, then select theNetwork icon.

  2. Plow onWi-Fi.

• Brand sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it's on.)

• Make sure your PC isn't in plane mode.

  1. Swipe in from the right edge of the screen, selectSettings, then select theNetwork icon.

  2. Turn offAirplane mode.

• Move closer to the router or access point if you can.

• If you don't see the network proper name at all, the router or access point might not be set to broadcast the network name. In this instance, yous'll need to connect to information technology manually.

  1. Swipe in from the right edge of the screen, and and so selectSettings.

  2. Select theNetwork icon, and so selectHidden network.

  3. Type the network name and selectAdjacent.

  4. Type the password and selectNext.

  5. Follow whatever additional instructions to become connected.

• The network will be added to your list of networks and will exist available to connect to when your figurer is in range of the network. To connect to the network, follow these steps:

  1. OpenConnect to a Network by selecting the network icon in the notification area.

  2. SelectUnnamed Network, selectConnect, then blazon the network information. The network volition exist added to your list of networks and will exist available to connect to in the future when your computer is in range of the network..

Let Windows try to assistance you set the trouble. Endeavor running the Network troubleshooter to see if it can diagnose and fix the problem.

Select theFirst button, outset typingNetwork problems, and so selectIdentify and repair network problems in the list.

The Network Troubleshooter (mentioned above) can help diagnose and prepare common connection problems. Afterward using that, effort running the network commands beneath because the combination of doing these two things tin help you go connected.

If your problem isn't stock-still after running the Network troubleshooter, try to:

• Reset the TCP/IP stack.

• Release the IP address.

• Renew the IP address.

• Flush and reset the DNS client resolver cache.

Here's how to run networking commands in a command prompt:

1. Select the Beginning  push button, start typing cmd, correct-click Command Prompt in the listing, select Run as Administrator, and then select Yes.

2. At the command prompt, run the following commands in the listed club and so check to see if that fixes your connection problem:

   • Type netsh winsock reset and press Enter.

   • Blazon netsh int ip reset and press Enter.

   • Type ipconfig /release and press Enter.

   • Type ipconfig /renew and press Enter.

   • Type ipconfig /flushdns and press Enter.

This helps create a new connection to your Internet access provider (ISP). When you do this, everyone that is continued to your Wi-Fi network will be temporarily disconnected.

The steps you have to restart your modem and router can vary, but here are the general steps:

1. Unplug the power cablevision for the router from the power source.

2. Unplug the power cablevision for the modem from the ability source.

   Some modems have a backup bombardment. So if you unplug the modem and lights stay on, remove the bombardment from the modem.

3. Wait at least 30 seconds or so.

   If you had to remove the battery from the modem, put it back in.

4. Plug the modem back into the power source. The lights on the modem volition glimmer. Expect for them to stop blinking.

5. Plug your router back into the power source.

   Wait a few minutes for the modem and router to fully ability on. You tin can normally tell when they're set by looking at the status lights on the two devices.

6. On your PC, try to connect over again.

Make sure it'southward non a problem with your cable modem or Internet access provider (Isp). If it is, contact your Internet service provider.

1. Select the Get-go  push, start typing cmd, right-click Command Prompt in the list, select Run every bit Administrator, and then select Yes.

2. At the command prompt, type ipconfig.

   Look for the IP address listed next to Default gateway. Write down that address if you lot need to. For example, 192.168.1.ane.

3. At the prompt, type ping <Default gateway> and press Enter. For example, type ping 192.168.1.ane and printing Enter.

   The effect should exist something like this:

   Reply from 192.168.1.one: bytes=32 time=5ms TTL=64
   Reply from 192.168.1.one: bytes=32 time=5ms TTL=64
   Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
   Reply from 192.168.one.1: bytes=32 time=5ms TTL=64
   Ping statistics for 192.168.1.ane: Packets: Sent = four, Received = iv, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms

If the ping is successful and you lot see results similar to the results in a higher place, but y'all can't connect to the Cyberspace on your PC, there may be a problem with your modem or Internet access provider (ISP).

If yous're still having trouble connecting to a network, it might be related to your network adapter.

• Try using the Network Adapter troubleshooter to automatically find and fix some issues. This troubleshooter will disable and re-enable the adapter, and effort some other mutual repairs.

  Select the Get-go  push, start typing Troubleshooting, and so select Troubleshooting in the list. Select View all>Network Adapter.

• Update the network adapter commuter. An outdated or incompatible network adapter commuter can crusade connectedness problems. Check to see if an updated driver is available.

  1. Select the Start  button, start typing Device Manager, and so select it in the list.

  2. In Device Director, selectNetwork adapters, right-click your adapter, and and then select Properties.

  3. Select the Driver tab, and then select Update Commuter.

  4. Select Search automatically for updated driver software.

If Windows can't find a new commuter for your network adapter, visit the PC manufacturer'southward website and download the latest network adapter commuter from there. If your PC tin't connect to the Net, you'll need to download a driver on a different PC and save information technology to a USB flash drive so you lot tin can install the driver on your PC. You lot'll need to know the PC manufacturer and model proper name or number.

Hither are some things to check and endeavour with your router if you're at domicile and having trouble getting connected.

• If y'all don't see the network proper name, sign in to your router and check to see if information technology'southward set to broadcast the network proper name.

  1. Connect your PC to your router using an Ethernet cablevision.

  2. Open your web browser and type the IP accost for your wireless router. (For example, 192.168.1.one or 172.16.0.0—bank check the documentation for your router to find the default IP address.)

  3. Sign in with your user proper name and password, then make sure an option labeled Enable SSID Broadcast, Wireless SSID broadcast, or something like is turned on. This setting is often on a Wireless Settings page.

• Check to see if your Wi-Fi network uses Media Access Control (MAC) address filtering for security. If it does, you'll need to add the MAC address for your PC to the access listing on your router before you tin connect.

  1. Select the Start push button. Beginning typing cmdand right-click Command Prompt in the listing. Select Run as Administrator, and then select Aye.

  2. At the control prompt, type ipconfig /all.

     Write down the address that appears next toPhysical Address for your wireless network adapter. This is the address you'll demand to add to the access list on your router.

  To add the MAC address to the access list on your router:

  1. Open your spider web browser and type the IP address for your wireless router. (For example, 192.168.i.1 or 172.16.0.0—check the documentation for your router to find the default IP address.)

  2. Sign in with your user name and countersign, then look for a setting that says MAC Address Filter or something similar.

  3. Add the MAC address yous wrote downward for your PC to the access listing and salvage your changes.

  On your PC, try to connect to the Wi-Fi network again.

• Make sure Wi-Fi is turned on.

  1. On a laptop, open up Windows Mobility Center by selecting the Showtime button so selectingControl Panel>Mobile PC>Windows Mobility Center.

  2. Look in theWireless Networksection. If Wi-Fi is on, the push should sayPlow wireless off.

• Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light unremarkably shows when it's on.)

• Check and make sure your PC isn't in aeroplane mode.

• Move closer to the router or access indicate if you tin.

• If you don't see the network proper noun at all, the router or access signal might non be set up to broadcast the network proper noun. In this case, y'all'll need to connect to it manually.

  1. Open up Manage Wireless Networks past selecting theBeginning push, and then selectingCommand Console. In the search box, typewireless and so selectManage wireless networks.

  2. SelectAdd, and and then selectManually create a network profile.

  3. Type the network data.

  4. If you want Windows to automatically connect when the network is in range, select theStarting time this connection automatically check box.

  5. Select theConnect fifty-fifty if the network is non broadcasting check box, selectNext, and so selectShut.

• The network will be added to your list of networks and will exist available to connect to when your computer is in range of the network. To connect to the network, follow these steps:

  1. Open upConnect to a Network past selecting the network icon in the notification area.

  2. SelectUnnamed Network, selectConnect, and so blazon the network information. The network will exist added to your listing of networks and will be available to connect to in the hereafter when your computer is in range of the network..

Let Windows effort to help you fix the problem. Try running the Network troubleshooter to encounter if it tin can diagnose and fix the problem.

Open the Network troubleshooter by right-clicking the network icon in the notification area and then selectingTroubleshoot issues.

The Network Troubleshooter (mentioned higher up) tin help diagnose and gear up common connection problems. Later using that, try running the network commands below considering the combination of doing these 2 things can assistance you go connected.

If your problem isn't stock-still after running the Network troubleshooter, try to:

• Reset the TCP/IP stack.

• Release the IP address.

• Renew the IP address.

• Affluent and reset the DNS client resolver cache.

Here'south how to run networking commands in a command prompt:

1. Select theStart push button . Type cmd in the search box, right-click cmd in the listing, select Run as administrator, and so select Aye.

2. At the command prompt, run the post-obit commands in the listed order and then bank check to see if that fixes your connection problem:

   • Blazon netsh winsock reset and press Enter.

   • Type netsh int ip reset and press Enter.

   • Type ipconfig /release and press Enter.

   • Blazon ipconfig /renew and printing Enter.

   • Type ipconfig /flushdns and press Enter.

This helps create a new connection to your Internet service provider (Internet service provider). When y'all exercise this, everyone that is connected to your Wi-Fi network will be temporarily disconnected.

The steps you accept to restart your modem and router can vary, but here are the general steps:

1. Unplug the power cable for the router from the power source.

2. Unplug the power cable for the modem from the power source.

   Some modems have a backup bombardment. So if you unplug the modem and lights stay on, remove the battery from the modem.

3. Wait at least 30 seconds or so.

   If you had to remove the bombardment from the modem, put it back in.

4. Plug the modem back into the power source. The lights on the modem will blink. Wait for them to end blinking.

5. Plug your router back into the power source.

   Wait a few minutes for the modem and router to fully power on. You can usually tell when they're ready by looking at the status lights on the ii devices.

6. On your PC, try to connect over again.

Make sure it'southward not a trouble with your cable modem or Isp (ISP). If it is, contact your ISP.

1. Select the Start button . Blazon cmd in the search box, right-click cmd in the list, select Run equally administrator, and and then select Yes.

2. At the command prompt, type ipconfig.

   Look for the IP address listed side by side to Default gateway. Write down that address if you demand to. For instance, 192.168.1.i.

3. At the prompt, type ping <Default gateway> and printing Enter. For example, type ping 192.168.i.1 and press Enter.

   The result should be something like this:

   Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
   Reply from 192.168.one.one: bytes=32 fourth dimension=5ms TTL=64
   Reply from 192.168.one.1: bytes=32 time=5ms TTL=64
   Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
   Ping statistics for 192.168.ane.one: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Boilerplate = 4ms

If the ping is successful and you lot see results similar to the results above, only y'all can't connect to the Internet on your PC, there may be a problem with your modem or Internet service provider (Internet access provider).

If you're all the same having trouble connecting to a network, it might be related to your network adapter.

• Try using the Network Adapter troubleshooter to automatically find and gear up some problems. This troubleshooter will disable and re-enable the adapter, and effort some other mutual repairs.

  Open the Network Adapter troubleshooter past selecting the Showtime button and and so selecting Control Panel. In the search box, blazon troubleshooter so select Troubleshooting>View all >Network Adapter.

• Update the network adapter driver. An outdated or incompatible network adapter driver tin can crusade connection bug. Check to see if an updated driver is bachelor.

  1. Open Device Manager past selecting the Beginning button , selecting Control Panel, selecting System and Security, and so, under System, selecting Device Manager . If yous're prompted for an administrator countersign or confirmation, type the password or provide confirmation.

  2. In Device Manager, selectNetwork adapters, right-click your adapter, then select Properties.

  3. Select the Driver tab, and then select Update Driver.

  4. Select Search automatically for updated driver software.

If Windows tin't detect a new commuter for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from at that place. If your PC tin't connect to the Net, you'll demand to download a driver on a different PC and save information technology to a USB wink drive and so y'all can install the commuter on your PC. You'll need to know the PC manufacturer and model proper name or number.

Here are some things to check and try with your router if you're at home and having problem getting connected.

• If yous don't see the network name, sign in to your router and check to see if information technology's prepare to broadcast the network name.

  1. Connect your PC to your router using an Ethernet cable.

  2. Open your spider web browser and type the IP address for your wireless router. (For case, 192.168.1.1 or 172.16.0.0—cheque the documentation for your router to detect the default IP address.)

  3. Sign in with your user name and password, then make sure an option labeled Enable SSID Broadcast, Wireless SSID broadcast, or something similar is turned on. This setting is oft on a Wireless Settings page.

• Check to see if your Wi-Fi network uses Media Admission Control (MAC) address filtering for security. If information technology does, you'll need to add the MAC address for your PC to the access list on your router before you tin can connect.

  1. Select the Start button. Type cmd in the search box and right-click cmd in the listing. Select Run as ambassador, and then select Yes.

  2. At the command prompt, type ipconfig /all.

     Write down the address that appears next toPhysical Address for your wireless network adapter. This is the address you lot'll demand to add to the admission list on your router.

  To add the MAC accost to the access list on your router:

  1. Open your web browser and type the IP address for your wireless router. (For example, 192.168.one.1 or 172.16.0.0—bank check the documentation for your router to detect the default IP accost.)

  2. Sign in with your user name and password, then look for a setting that says MAC Accost Filter or something similar.

  3. Add together the MAC address yous wrote down for your PC to the admission listing and salvage your changes.

  On your PC, try to connect to the Wi-Fi network again.

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Source: https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c

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